Frequently Asked Questions
Everything you need to know about purchasing and caring for your Wessex instrument.
What is the typical shipping time for a new tuba?
For instruments in stock, we typically process orders within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery varies by destination and customs processing.
Do your instruments come with a warranty?
Yes, every Wessex instrument is covered by a 3-year warranty against manufacturing defects. This ensures your investment is protected and your instrument performs to professional standards.
What is your return policy if I am not satisfied?
We offer a 14-day trial period. If you are not completely satisfied with your instrument, you can return it for a refund, minus a restocking fee and shipping costs, provided it is in original condition.
Are cases and mouthpieces included with the instruments?
Most of our brass instruments include a high-quality professional case and a standard mouthpiece, so you are ready to play as soon as your delivery arrives.
Do you offer financing or payment plans?
We provide several flexible payment options at checkout, including major credit cards, PayPal, and third-party financing services to help make professional-grade instruments more accessible.
How are the instruments quality-checked before shipping?
Every single instrument undergoes a rigorous multi-point inspection and play-test by our professional brass specialists before it is securely packed and dispatched to you.